By 2030, how many agency jobs are projected to be automated, and what share of the workforce does this represent?

• A. 32,000 jobs, or 7.5% of the workforce.
• B. 40,000 jobs, or 10% of the workforce.
• C. 15,000 jobs, or 4% of the workforce.
• D. 60,000 jobs, or 12% of the workforce.

Answer: (A)

The idea being tested is how automation is expected to affect agency jobs by 2030, both in the total number of roles automated and as a share of the workforce. The best answer reflects a moderate impact: about 32,000 agency jobs automated, which corresponds to roughly 7.5% of the agency workforce. This aligns with the view that automation will take over many repetitive, data-heavy, or rule-based tasks—like routine reporting, some billing processes, and basic optimization work—while leaving most roles that require creativity, strategic thinking, client interaction, and nuanced decision-making still performed by humans. The other figures would imply a much larger or smaller disruption than these projections indicate, making them less consistent with the expected pace and scope of automation adoption in agency work.